Plum IVR Support

Please note that the submit in dtmf mode works fine. In the "Repeat Offer" section which is in voice mode, the code senses the voice and prompts are played fine but the submit ( though same as in dtmf section) are erroring with "serious error has occured. error badfetch...Please advice

<?xml version="1.0"?>
<vxml version="2.0">
<property name="inputmodes" value="dtmf"/>
<property name="termtimeout" value="8s"/>
<property name="sensitivity" value="0.7"/>
<property name="interdigittimeout" value="30ms"/>
<property name="fetchtimeout" value="40s"/>
<form id="assign">

<field name="accept" type="boolean">
<prompt>
Hello. You are offered a web lead, press 1 to accept, or 2 to decline.
</prompt>
<filled>
<if cond="accept==false">
<submit next="' + config.get('PlumVoice_StartURL') + '?mode=decline" method="post" namelist="message_reference" fetchtimeout="40s"/>
<else/>
<prompt>
You have pressed 1 to accept the lead. Please wait while we retrieve the details on the lead.
</prompt>
<submit next="' + config.get('PlumVoice_StartURL') + '?mode=accept" method="post" namelist="message_reference" fetchtimeout="40s"/>
</if>
</filled>
<nomatch>
Did not understand response.
<reprompt/>
</nomatch>
<noinput>
<goto next="#RepeatOffer"/>
</noinput>
</field>
</form>
<form id="RepeatOffer">
<property name="inputmodes" value="voice"/>
<field name="Repeat">
<grammar type="application/x-jsgf" mode="voice">( one | two )</grammar>
<prompt>No response. Switching to voice mode. You may now say one to accept or two to decline</prompt>
<filled>
<if cond="Repeat==\'one\'">
<prompt>You have entered 1 to accept the lead.Please wait while we retrieve the details on the lead</prompt>
<submit next="' + config.get('PlumVoice_StartURL') + '?mode=accept" method="post" namelist="message_reference" fetchtimeout="40s"/>
<elseif cond="Repeat==\'two\'"/>
<prompt>You have entered 2 to decline the lead.Disconnecting</prompt>
<submit next="' + config.get('PlumVoice_StartURL') + '?mode=decline" method="post" namelist="message_reference" fetchtimeout="40s"/>
</if>
</filled>
<nomatch>Did not understand response<reprompt/>
</nomatch>
<noinput>No response. Disconnecting<disconnect/>
</noinput>
</field>
</form>
</vxml>

Hi,

Can you provide us with a section of your IVR call log that demonstrates this IVR issue or provide us with the phone number that you are dialing into and the steps that you've taken to reproduce this IVR error?

We need more information to help you debug this IVR problem.

Regards,
Plum Support

Can I send the info to support@plumgroup.com? If so, what is the ticket number I should refer. I do not want to post numbers here.

Hi,

You can refer to ticket # 1622 when e-mailing support. Please remember to put your IVR customer ID in the subject line.

Regards,
Plum Support