received GCEV_BLOCKED event on dtiB1T8

[shanthint@paydq.com]

Hi,
I got the following error in our error log. I am not sure what it is:
Please explain to me what it is and why it happens>

Error:
received GCEV_BLOCKED event on dtiB1T8

Thank you,

[support]

Hi,

You should contact support@plumvoice.com about this IVR issue, as this is not an IVR code-related topic. Please remember to include your customer ID in the subject line of your e-mail. Your customer ID can be found in your support contract with Plum.

Regards,
Plum Support