Plum IVR Support

Posted: **Wed Apr 22, 2009 4:15 pm**

Hi,

Is that anyway by which I can configure that throughout the vxmls. If any time user press the pound key,he should to taken to a new vxml.

Regards,
Amit

Posted: **Thu Apr 23, 2009 10:22 am**

Hi,

Yes, you can do this by using the IVR tag, <link>, within your root document. If you are sending the user to the same page every time they enter the pound key, then you can do the following:

yourapplicationscript.php:

Code: Select all

<?php
header("Content-type: text/xml");
echo("<?xml version=\"1.0\"?>\n");
?>
<vxml version="2.0" application="yourrootdocument.php">
  <property name="voicename" value="lauren"/>
  <property name="voicegender" value="female"/>
  <form>
    <field name="englishdigits" type="digits?length=4">
      <prompt>
        Please enter some digits.
      </prompt>

      <filled>
        <prompt>
          You entered <say-as type="acronym"><value expr="englishdigits"/></say-as>.
        </prompt>
      </filled>
    
      <nomatch count="1">
        <prompt>
          You did not say or enter the correct number of digits.
        </prompt>
        <reprompt/>
      </nomatch>

      <nomatch count="2">
        <prompt>
          You did not say or enter the correct number of digits.
        </prompt>
      </nomatch>

      <nomatch count="3">
        <prompt>
          You did not say or enter the correct number of digits.
        </prompt>
        <goto next="#differentform"/>
      </nomatch>
    </field>
  </form>

  <form id="differentform">
    <block>
      <prompt>
        This is a different form.
      </prompt>
    </block>
  </form>
</vxml>

yourrootdocument.php:

Code: Select all

<?php
header("Content-type: text/xml");
echo("<?xml version=\"1.0\"?>\n");
?>
<vxml version="2.0">
<link next="yourvxmlpage.php" dtmf="#"/>
</vxml>

yourvxmlpage.php

Code: Select all

<?php
header("Content-type: text/xml");
echo("<?xml version=\"1.0\"?>\n");
?>
<vxml version="2.0" application="yourrootdocument.php">

<form>

<block>
<prompt>
Hello. This is a test page. Good bye.
</prompt>
</block>

</form>
</vxml>

If you are sending the user to a different page every time the user enters the pound key, you can do the following:

yourapplicationscript.php

Code: Select all

<?php
header("Content-type: text/xml");
echo("<?xml version=\"1.0\"?>\n");
?>
<vxml version="2.0" application="yourrootdocument.php">
  <property name="voicename" value="lauren"/>
  <property name="voicegender" value="female"/>
  <form>
    <field name="englishdigits" type="digits?length=4">
      <prompt>
        Please enter some digits.
      </prompt>

      <filled>
        <prompt>
          You entered <say-as type="acronym"><value expr="englishdigits"/></say-as>.
        </prompt>
      </filled>
    
      <nomatch count="1">
        <prompt>
          You did not say or enter the correct number of digits.
        </prompt>
        <reprompt/>
      </nomatch>

      <nomatch count="2">
        <prompt>
          You did not say or enter the correct number of digits.
        </prompt>
      </nomatch>

      <nomatch count="3">
        <prompt>
          You did not say or enter the correct number of digits.
        </prompt>
        <goto next="#differentform"/>
      </nomatch>
    </field>
  </form>

  <form id="differentform">
    <block>
      <prompt>
        This is a different form.
      </prompt>
    </block>
  </form>

  <catch event="pound">
    <goto next="somedifferentpage.php"/>
  </catch>
</vxml>

yourrootdocument.php:

Code: Select all

<?php
header("Content-type: text/xml");
echo("<?xml version=\"1.0\"?>\n");
?>
<vxml version="2.0">
<link event="pound">
<grammar type="application/x-jsgf" mode="dtmf">
"#"
</grammar>
</link>
</vxml>

somedifferentpage.php:

Code: Select all

<?php
header("Content-type: text/xml");
echo("<?xml version=\"1.0\"?>\n");
?>
<vxml version="2.0" application="yourrootdocument.php">

<form>

<block>
<prompt>
Hello. This is a test page. Good bye.
</prompt>
</block>

</form>
</vxml>

Hope this sample of IVR code helps.

Regards,
Plum Support

Plum IVR Support

Global key handling

Global key handling

IVR code for global key handling