Plum IVR Support

I'm trying to initiate an outboud reminder call to my customer.

I get this response once the call get queued.

<queuecall status="queued" call_id="3101">
<login>XXXXXX</login>
<pin>XXXXXXXX</pin>
<phone_number>XXXXXXXXXXX</phone_number>
<start_url>http://115.113.97.71/ivr/outbound/appoi ... ntmentId=2
</start_url>
<max_retries>2</max_retries>
<retry_interval>600</retry_interval>
</queuecall>

But the start_url doesn't get called. I mean that the request doesn't reach my web server.

Plub Voice error Log
HTTP/1.1 505 HTTP Version Not Supported - http://115.113.97.71/ivr/outbound/appoi ... ntmentId=3
DocumentParser::FetchBuffer - could not open URL: http://115.113.97.71/ivr/outbound/appoi ... ntmentId=3
DocumentParser::FetchDocument - exiting with error result 2
errno: 203 uri http://115.113.97.71/ivr/outbound/appoi ... ntmentId=3
received event: error.badfetch.http.505:
bargein set to true
INPUTMODES set to "DTMF VOICE"
Audio segment added to prompt queue from TTS application/synthesis+ssml for:
---------
<?xml version='1.0'?><speak>
A serious error of type </speak>


---------------------------------------------------------------------------


This is the saved voice xml script, which i can see after i click on the "Click here to view saved VoiceXML script"

<vxml version="2.0">
<form>
<block>
<var name="callee_type" expr="'answeringmachine'"/>
<var name="phone_number" expr="'18185748364'"/>
<var name="call_id" expr="'3100'"/>
<var name="message_reference" expr="''"/>
<var name="call_parameters" expr="''"/>
<var name="campaign_parameters" expr="''"/>
<submit next="http://115.113.97.71/ivr/outbound/appoi ... ntmentId=2 " method="post" namelist="callee_type phone_number call_id message_reference call_parameters campaign_parameters"/>
</block>
</form>
</vxml>

----------------------------------------------------------


Please help me to figure out the cause of


But the start_url doesn't get called. I mean that the request doesn't reach my web server.

HTTP/1.1 505 HTTP Version Not Supported - http://115.113.97.71/ivr/outbound/appoi ... ntmentId=3
DocumentParser::FetchBuffer - could not open URL: http://115.113.97.71/ivr/outbound/appoi ... ntmentId=3
DocumentParser::FetchDocument - exiting with error result 2
errno: 203 uri http://115.113.97.71/ivr/outbound/appoi ... ntmentId=3 [/b]

Hi,

We were not able to reproduce this IVR issue when we set up an IVR outbound call with the start_url as: http://115.113.97.71/ivr/outbound/appoi ... ntmentId=3

We heard the message:

"Some serious technical error occured. Please report it to carepass administrator immediately."

Please let us know if there are any different steps you take to reproduce this IVR issue.

Regards,
Plum Support

Actually the main issue is that the start_url was never got executed after the call to the number got successfully connected.

In the plum voice log I can see saying unable to access the start_url saying HTTP/1.1 505 HTTP Version Not Supported.

regards,
amot

Error reported by plum voice logs,

HTTP/1.1 505 HTTP Version Not Supported - http://115.113.97.71/ivr/outbound/appoi ... ntmentId=3
DocumentParser::FetchBuffer - could not open URL: http://115.113.97.71/ivr/outbound/appoi ... ntmentId=3
DocumentParser::FetchDocument - exiting with error result 2
errno: 203 uri http://115.113.97.71/ivr/outbound/appoi ... ntmentId=3

Hi,

Have you tried viewing your URL link through a web browser? We have gotten a "Page Load Error" when trying to do so, so we suggest you check your web server for what could be causing this IVR problem.

Regards,
Plum Support

actually the request will successfully complete if the phone_number & callee_type parameters are also passed as post params with the start_url.

then the vxml will get generated successfully

<vxml version="2.0">
<form>
<block>
<var name="callee_type" expr="'answeringmachine'"/>
<var name="phone_number" expr="'18185748364'"/>
<var name="call_id" expr="'3100'"/>
<var name="message_reference" expr="''"/>
<var name="call_parameters" expr="''"/>
<var name="campaign_parameters" expr="''"/>
<submit next="http://115.113.97.71/ivr/outbound/appoi ... ntmentId=2 " method="post" namelist="callee_type phone_number call_id message_reference call_parameters campaign_parameters"/>
</block>
</form>
</vxml>

regards,
amit.

Are you behind a firewall? Machines in our IVR subnet cannot seem to establish connections with your server at port 80. The socket is being dropped, so we aren't even able to send POST parameters or make an HTTP request at all.

You may want to turn off your firewall temporarily to troubleshoot this, and ensure that outside computers can make a request to your IVR server on port 80.