Plum IVR Support

Hi Support Team,

I'm writing to you again for an important issue which I'm facing for very long now while I initiate an outbound call to my customer for an appointment reminder.

The call get triggered and the customer get a call on his phone but after that nothing seems to have happended, i mean start_url is not getting called.

As per the documentation once the call get established a request wll be submitted to {start_url} with all the post params like phone_number, callee_type that should have reach our web server. But I find that the call never reached to my web server. and I see this in plum voice logs

Plub Voice error Log
HTTP/1.1 505 HTTP Version Not Supported - http://115.113.97.71/ivr/outbound/appoi ... ntmentId=3
DocumentParser::FetchBuffer - could not open URL: http://115.113.97.71/ivr/outbound/appoi ... ntmentId=3
DocumentParser::FetchDocument - exiting with error result 2
errno: 203 uri http://115.113.97.71/ivr/outbound/appoi ... ntmentId=3
received event: error.badfetch.http.505:
bargein set to true
INPUTMODES set to "DTMF VOICE"
Audio segment added to prompt queue from TTS application/synthesis+ssml for:
---------
<?xml version='1.0'?><speak>
A serious error of type </speak>


start_url: http://115.113.97.71/ivr/outbound/appoi ... ntmentId=3

which will return a valid voice xml if posted with phone_number & callee_type as post params.

Futher Information:
I get this response once the call get queued.
<queuecall status="queued" call_id="3101">
<login>XXXXXX</login>
<pin>XXXXXXXX</pin>
<phone_number>XXXXXXXXXXX</phone_number>
<start_url>http://115.113.97.71/ivr/outbound/appoi ... ntmentId=2
</start_url>
<max_retries>2</max_retries>
<retry_interval>600</retry_interval>
</queuecall>

Kindly help me to figure out the issue.

Regards,
Amit[/u]

Hi Amit,

Have you checked your IVR application server about this IVR issue? We have found that when entering your URL into a web browser (such as Internet Explorer or Mozilla Firefox), it returns a "Page Not Found" message, indicating a problem from your end.

Regards,
Plum Support