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Grammar problem with "*#" or "#"
Posted: Thu May 14, 2009 11:20 am
by soso
Hi,
How do I make a grammar with only "*#" or "#" for a field, and stop immediately after "#" or "*#"?
Thanks by advance.
IVR code for grammar problem
Posted: Thu May 14, 2009 11:44 am
by support
Hi,
For us to create a sample IVR code, could you please specify what you mean by "stop immediately after "# or "*#""? Do you mean to say that you want your IVR call to disconnect immediately after the user enters "#" or "*#"?
Regards,
Plum Support
Posted: Thu May 14, 2009 11:50 am
by soso
Sorry,
No. I want to when the user press "#" go to a next form. When it's press "*#", go to the previous form.
IVR code for grammar problem
Posted: Thu May 14, 2009 2:19 pm
by support
Hi,
Using the IVR tag,
<form>, in your IVR code should help you achieve this.
formjumping.php:
Code: Select all
<?php
header("Content-type: text/xml");
echo("<?xml version=\"1.0\"?>\n");
?>
<vxml version="2.0">
<form id="previousform">
<block>
<prompt>
This is the previous form.
</prompt>
<goto next="#middleform"/>
</block>
</form>
<form id="middleform">
<field name="input">
<grammar root="ROOT" type="application/srgs+xml" mode="dtmf">
<rule id="ROOT" scope="public">
<one-of>
<item repeat="0-255">
<ruleref uri="#digit"/>
</item>
<item> "* #" </item>
<item> "#" </item>
</one-of>
</rule>
<rule id="digit" scope="public">
<one-of>
<item> 0 </item>
<item> 1 </item>
<item> 2 </item>
<item> 3 </item>
<item> 4 </item>
<item> 5 </item>
<item> 6 </item>
<item> 7 </item>
<item> 8 </item>
<item> 9 </item>
<item> "*" </item>
<item> "#" </item>
</one-of>
</rule>
</grammar>
<prompt>
Please enter some digits.
</prompt>
<filled>
<if cond="input == '* #'">
<goto next="#previousform"/>
<elseif cond="input == '#'"/>
<goto next="#nextform"/>
<else/>
<prompt>
You entered <value expr="input"/>. The field you entered did not contain a pound key.
</prompt>
</if>
</filled>
</field>
</form>
<form id="nextform">
<block>
<prompt>
This is the next form.
</prompt>
</block>
</form>
</vxml>
From this IVR example, if the user enters "* #" on his phone keypad, the user goes back to the form, "previousform". If the user enters "#" on his phone keypad, the user goes on to the next form, "nextform".
Hope this helps.
Regards,
Plum Support
Posted: Thu May 14, 2009 4:15 pm
by soso
Hi,
Thanks. Is there the "* #" equal "*#"? May I write the space?
IVR platform grammar
Posted: Fri May 15, 2009 8:50 am
by support
Hi,
Yes, you must write the space in. That is how the IVR platform sees the input, as "*#".
Regards,
Plum Support
Posted: Mon May 18, 2009 10:28 am
by soso
Hi,
I've another problem with this grammar.
May I use "termchar" with "#" or another ""?
IVR platform does not support termchar property
Posted: Mon May 18, 2009 10:35 am
by support
Hi,
No, you cannot use the IVR property, "termchar", as it is not supported:
http://www.plumvoice.com/docs/dev/voice ... s:termchar
Regards,
Plum Support