Plum IVR Support

Now that we have an official account with PlumVoice our application has access to the Nuance RealSpeak Text to Speech (TTS) engine for all inbound calls.

We really like this Nuance TTS, but just realized that our outbound calling is still setup to use the AT&T Natural Voices.


How can we change Outbound Information to have the Nuance RealSpeak at the TTS Engine?

Outbound Information
Login: xxxxxxx@xxx.net
Outbound PIN: xxxxxxxx
Default Caller ID: xxx-yyy-zzzz
Callee Type Detection: enabled
ASR Engine: Nuance OSR 3.0
TTS Engine: AT&T Natural Voices 1.4

How can we change this to NUANCE REALSPEAK 4.0

Regards,
Amit

Hi,

If you would like to have the TTS engine changed for your IVR outbound, please send an e-mail to support@plumvoice.com about this IVR request and please make sure you include your customer ID in the subject line. You would find this customer ID in your IVR support contract with Plum.

Regards,
Plum Support