Dot is read as point in domain name by RealSpeak

[amitkhosla]

Hi,

We have switched from AT&T Natural Voice to RealSpeak 4.0.

But the problem we are facing is that when ever we have something like www.carepass.com, the speach engine read it as "www point carepass point com" instead of "www dot carepass dot com".


Can you please help us to rectify this thing.

Regards,
amit.

[support]

Hi,

As a solution, you could use the "net" IVR <say-as> type to do this.

For IVR example:

sayemail.php:

Code: Select all

<?php
header("Content-type: text/xml");
echo("<?xml version=\"1.0\"?>\n");
?>
<vxml version="2.0">
  <form>
    <var name="website" expr="'www.carepass.com'"/>
    <block> 
      <prompt>
        Your website is <say-as type="net"><value expr="website"/></say-as>.
      </prompt>
    </block>
  </form>
</vxml> 

Hope this IVR code helps.

Regards,
Plum Support