Plum IVR Support

Posted: **Thu May 21, 2009 5:25 am**

Hi,

We have switched from AT&T Natural Voice to RealSpeak 4.0.

But the problem we are facing is that when ever we have something like www.carepass.com, the speach engine read it as "www point carepass point com" instead of "www dot carepass dot com".

Can you please help us to rectify this thing.

Regards,
amit.

Posted: **Thu May 21, 2009 10:48 am**

Hi,

As a solution, you could use the "net" IVR <say-as> type to do this.

For IVR example:

sayemail.php:

Code: Select all

<?php
header("Content-type: text/xml");
echo("<?xml version=\"1.0\"?>\n");
?>
<vxml version="2.0">
  <form>
    <var name="website" expr="'www.carepass.com'"/>
    <block> 
      <prompt>
        Your website is <say-as type="net"><value expr="website"/></say-as>.
      </prompt>
    </block>
  </form>
</vxml>

Hope this IVR code helps.

Regards,
Plum Support

Plum IVR Support

Dot is read as point in domain name by RealSpeak

Dot is read as point in domain name by RealSpeak

IVR solution for dot is read as point in domain name