Plum IVR Support

Hi Team,

Thanks for all the support you provided to us, its all because of your support that our IVR system is getting better everyday.

Till now out application was running on unsecured channel. I mean without SSL/Https. Now we have made our servers to accept only https calls and have genereated the self signed certificates on our test servers.

But when i try to connect to these servers over https through plum voice i face

see logs:
Wed 20 May 2009 07:44:34 PM EDT:
Call Start Event: ANII 4803045270 DNIS 8663981460 VURL https://www.qa.carepass.com/ivr/connect.action
DocumentParser::FetchDocument()
DocumentParser::FetchDocument(https://www.qa.carepass.com/ivr/connect.action)
Cache Miss: https://www.qa.carepass.com/ivr/connect.action
Attempting to fetch https://www.qa.carepass.com/ivr/connect.action
Error fetching document https://www.qa.carepass.com/ivr/connect.action due to SSL certificate problem, verify that the CA cert is OK
DocumentParser::FetchBuffer - could not open URL: https://www.qa.carepass.com/ivr/connect.action
DocumentParser::FetchDocument - exiting with error result 2
errno: 203 uri https://www.qa.carepass.com/ivr/connect.action
bargein set to true
INPUTMODES set to "DTMF VOICE"

without https i mean on http it works absolutely fine.

Please help me to resolve this issue. Do we need to upload any certificate on plum voice site.

Regards,

Hi,

What kind of certificate authority are you using?

For IVR errors like this:

"Error fetching document https://www.qa.carepass.com/ivr/connect.action due to SSL certificate problem, verify that the CA cert is OK" this means that you are using a certificate authority that we do not support.

This is the list of certificate authorities we support: http://support.plumvoice.com/viewtopic.php?t=1121

Regards,
Plum Support

Is there a way we can use self signed certs at all?

Hi,

No, you would not be able to use self signed certs if they aren't on our IVR list of supported certificate authorities.

This is the list of certificate authorities we support: http://support.plumvoice.com/viewtopic.php?t=1121

For further questions on our CA process, please contact your sales representative.

Regards,
Plum Support