Plum IVR Support

Hi all,

I'm getting problem when someone calls a number (to which Application i.e. abc.vxml is configured) through Skype, then vxml redirecting to any web page, the request to web page contains caller name as callername=session.telephone.ani which i m using on web page. But problem is, this number is not picked by abc.vxml and comes blank on web page. Getting blank number in web page coming through http request, makes geting wrong result on web page.

I observed, this is not happening always. It happens some times and most of the time, when i make call from Laptop instead of Personal Desktop Computer using Skype.
Please guide me how to prevent this. What should i do?

Thanking you.

The contents of session.telephone.ani is exactly what we receive for the ANI information from the carrier when we get an IVR call. Some carriers may not prefer to pass on such information from Skype, because they may not regard it as trustworthy. (Many SIP providers allow their users to set their own apparent telephone number.) Since we load balance our incoming IVR calls among multiple carriers, you may see this IVR problem intermittently.

The only solution is to test your IVR application from a normal POTS landline.