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error.grammar.choice

Questions and answers about IVR programming for Plum DEV

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wperry
Posts: 7
Joined: Wed Jun 25, 2008 8:06 am
Location: Racetrac Petroleum

error.grammar.choice

Post by wperry »

My application fails on the following voice xml and I don't see a problem. What is even more strange is it works sometimes. Please help.

<?xml version="1.0" encoding="utf-8" ?><vxml version="2.0">
<property name="inputmodes" value="dtmf" />
<property name="termtimeout" value="4s" />
<property name="interdigittimeout" value="4s" />
<menu id="menuStickReading">
<prompt bargein="true">There are no recorded stick readings unavailable for store Holiday .<enumerate /></prompt>
<choice dtmf="1" next="http://130.100.3.55/StickReading.aspx?option=4">Press 1 to poll store for most current stick readings.</choice>
<choice dtmf="2" next="http://130.100.3.55/StickReading.aspx?option=6">Press 2 to transfer to the transportation desk.</choice>
<choice dtmf="3" next="http://130.100.3.55/StickReading.aspx?option=5">Press 3 to transfer to store Holiday .</choice>
<choice dtmf="*" next="http://130.100.3.55/GasDieselHauling.aspx">Press the star key to return to the previous menu</choice>
<choice dtmf="*#" next="http://130.100.3.55/CallComplete.aspx">Press star pound to disconnect and exit the system.</choice>
<catch event="noinput">Please select from the following.<enumerate /></catch>
<catch event="nomatch">You selected an invalid option, please select from the following.<enumerate /></catch>
</menu>
</vxml>


Call Log.........................................................................................

Thu 15 Jan 2009 10:42:06 PM EST:

Call Start Event: ANII DNIS 3954 VURL /usr/local/plumvp/config/director.vxml
DocumentParser::FetchDocument()
DocumentParser::FetchDocument(/usr/local/plumvp/config/director.vxml)
Cache Miss: file:///usr/local/plumvp/config/director.vxml
Attempting to fetch file:///usr/local/plumvp/config/director.vxml
Click here to view saved VoiceXML script
VXI::var_element(name="ani" expr = "session.telephone.ani")
VXI::var_element(name="dnis" expr = "session.telephone.dnis")
VXI::var_element(name="id" expr = "session.id")
VXI::var_element(name="callee_type" expr = "session.telephone.callee_type")
VXI::var_element(name="ani" expr = "session.telephone.ani")
VXI::var_element(name="dnis" expr = "session.telephone.dnis")
VXI::var_element(name="id" expr = "session.id")
VXI::var_element(name="callee_type" expr = "session.telephone.callee_type")
http://130.100.3.55
DocumentParser::FetchDocument(http://130.100.3.55)
Cache Miss: http://130.100.3.55
Attempting to fetch http://130.100.3.55
Click here to view saved VoiceXML script
Loading Builtin grammar: builtin:dtmf/digits
Loading Builtin grammar: builtin:dtmf/digits
Loading Builtin grammar: builtin:dtmf/digits
Loading Builtin grammar: builtin:dtmf/digits
VXI::queue_prompts()
bargein set to true
INPUTMODES set to "DTMF"
Audio segment added to prompt queue from TTS application/synthesis+ssml for:
---------
<?xml version='1.0'?><speak>Thank you for calling the RaceTrac Dispatch and Delivery System. Please enter your driver identification number followed by the pound sign.</speak>
---------
VXI::field_element - activating grammars for form = 'default' formitem = 'txtUserId'
VXI::do_recognition()
PromptManager::Play()
Newly queued prompts are now being played


Thu 15 Jan 2009 10:42:10 PM EST:

dtmf input: 9123#
Found grammar match
hypothesis #0: 9123 (1.0000)
VXI::queue_prompts()
bargein set to true
INPUTMODES set to "DTMF"
Audio segment added to prompt queue from TTS application/synthesis+ssml for:
---------
<?xml version='1.0'?><speak>Please enter your password followed by the pound sign.</speak>
---------
VXI::field_element - activating grammars for form = 'default' formitem = 'txtPassword'
VXI::do_recognition()
PromptManager::Play()
Newly queued prompts are now being played


Thu 15 Jan 2009 10:42:13 PM EST:

dtmf input: 9123#
Found grammar match
hypothesis #0: 9123 (1.0000)
DocumentParser::FetchDocument(http://130.100.3.55/default.aspx)
Posted form data is URL encoded
Attempting to fetch http://130.100.3.55/default.aspx
Click here to view saved VoiceXML script
GrammarManager::CreateGrammarFromString(application/x-jsgf):
---------

<?xml version='1.0'?>
<grammar xml:lang="en-us" mode="dtmf">
(Press 1 for Gas and Diesel Hauling.)
</grammar>

---------



Thu 15 Jan 2009 10:42:14 PM EST:

GrammarManager::CreateGrammarFromString(application/x-jsgf):
---------

<?xml version='1.0'?>
<grammar xml:lang="en-us" mode="dtmf">
(1)
</grammar>

---------

GrammarManager::CreateGrammarFromString(application/x-jsgf):
---------

<?xml version='1.0'?>
<grammar xml:lang="en-us" mode="dtmf">
(Press 2 for Neat Ethanol Hauling.)
</grammar>

---------

GrammarManager::CreateGrammarFromString(application/x-jsgf):
---------

<?xml version='1.0'?>
<grammar xml:lang="en-us" mode="dtmf">
(2)
</grammar>

---------

GrammarManager::CreateGrammarFromString(application/x-jsgf):
---------

<?xml version='1.0'?>
<grammar xml:lang="en-us" mode="dtmf">
(Press 3 for Routine Truck Maintenance.)
</grammar>

---------

GrammarManager::CreateGrammarFromString(application/x-jsgf):
---------

<?xml version='1.0'?>
<grammar xml:lang="en-us" mode="dtmf">
(3)
</grammar>

---------

GrammarManager::CreateGrammarFromString(application/x-jsgf):
---------

<?xml version='1.0'?>
<grammar xml:lang="en-us" mode="dtmf">
(Press 4 for Automated Delivery System.)
</grammar>

---------

GrammarManager::CreateGrammarFromString(application/x-jsgf):
---------

<?xml version='1.0'?>
<grammar xml:lang="en-us" mode="dtmf">
(4)
</grammar>

---------

GrammarManager::CreateGrammarFromString(application/x-jsgf):
---------

<?xml version='1.0'?>
<grammar xml:lang="en-us" mode="dtmf">
(Press star pound to disconnect and exit the system.)
</grammar>

---------

GrammarManager::CreateGrammarFromString(application/x-jsgf):
---------

<?xml version='1.0'?>
<grammar xml:lang="en-us" mode="dtmf">
("*""#")
</grammar>

---------

GrammarManager::CreateGrammarFromString(application/x-jsgf):
---------

<?xml version='1.0'?>
<grammar xml:lang="en-us" mode="dtmf">
(Press 1 for Gas and Diesel Hauling.)
</grammar>

---------

GrammarManager::CreateGrammarFromString(application/x-jsgf):
---------

<?xml version='1.0'?>
<grammar xml:lang="en-us" mode="dtmf">
(1)
</grammar>

---------

GrammarManager::CreateGrammarFromString(application/x-jsgf):
---------

<?xml version='1.0'?>
<grammar xml:lang="en-us" mode="dtmf">
(Press 2 for Neat Ethanol Hauling.)
</grammar>

---------

GrammarManager::CreateGrammarFromString(application/x-jsgf):
---------

<?xml version='1.0'?>
<grammar xml:lang="en-us" mode="dtmf">
(2)
</grammar>

---------

GrammarManager::CreateGrammarFromString(application/x-jsgf):
---------

<?xml version='1.0'?>
<grammar xml:lang="en-us" mode="dtmf">
(Press 3 for Routine Truck Maintenance.)
</grammar>

---------

GrammarManager::CreateGrammarFromString(application/x-jsgf):
---------

<?xml version='1.0'?>
<grammar xml:lang="en-us" mode="dtmf">
(3)
</grammar>

---------

GrammarManager::CreateGrammarFromString(application/x-jsgf):
---------

<?xml version='1.0'?>
<grammar xml:lang="en-us" mode="dtmf">
(Press 4 for Automated Delivery System.)
</grammar>

---------

GrammarManager::CreateGrammarFromString(application/x-jsgf):
---------

<?xml version='1.0'?>
<grammar xml:lang="en-us" mode="dtmf">
(4)
</grammar>

---------

GrammarManager::CreateGrammarFromString(application/x-jsgf):
---------

<?xml version='1.0'?>
<grammar xml:lang="en-us" mode="dtmf">
(Press star pound to disconnect and exit the system.)
</grammar>

---------

GrammarManager::CreateGrammarFromString(application/x-jsgf):
---------

<?xml version='1.0'?>
<grammar xml:lang="en-us" mode="dtmf">
("*""#")
</grammar>

---------

VXI::queue_prompts()
bargein set to true
INPUTMODES set to "DTMF"
Audio segment added to prompt queue from TTS application/synthesis+ssml for:
---------
<?xml version='1.0'?><speak>Main Menu<break size="medium" time="1s"/> Press 1 for Gas and Diesel Hauling. <break size='small'/> Press 2 for Neat Ethanol Hauling. <break size='small'/> Press 3 for Routine Truck Maintenance. <break size='small'/> Press 4 for Automated Delivery System. <break size='small'/> Press star pound to disconnect and exit the system.<break size='small'/></speak>
---------
VXI::do_recognition()
PromptManager::Play()
Newly queued prompts are now being played


Thu 15 Jan 2009 10:42:20 PM EST:

dtmf input: 1
Found grammar match
hypothesis #0: 1 (1.0000)
DocumentParser::FetchDocument(http://130.100.3.55/GasDieselHauling.aspx)
Cache Miss: http://130.100.3.55/GasDieselHauling.aspx
Attempting to fetch http://130.100.3.55/GasDieselHauling.aspx
Click here to view saved VoiceXML script
GrammarManager::CreateGrammarFromString(application/x-jsgf):
---------

<?xml version='1.0'?>
<grammar xml:lang="en-us" mode="dtmf">
(Press 1 for Stick Reading.)
</grammar>

---------



Thu 15 Jan 2009 10:42:21 PM EST:

GrammarManager::CreateGrammarFromString(application/x-jsgf):
---------

<?xml version='1.0'?>
<grammar xml:lang="en-us" mode="dtmf">
(1)
</grammar>

---------

GrammarManager::CreateGrammarFromString(application/x-jsgf):
---------

<?xml version='1.0'?>
<grammar xml:lang="en-us" mode="dtmf">
(Press 2 for Plan Loads.)
</grammar>

---------

GrammarManager::CreateGrammarFromString(application/x-jsgf):
---------

<?xml version='1.0'?>
<grammar xml:lang="en-us" mode="dtmf">
(2)
</grammar>

---------

GrammarManager::CreateGrammarFromString(application/x-jsgf):
---------

<?xml version='1.0'?>
<grammar xml:lang="en-us" mode="dtmf">
(Press 3 for Manage Load Plans.)
</grammar>

---------

GrammarManager::CreateGrammarFromString(application/x-jsgf):
---------

<?xml version='1.0'?>
<grammar xml:lang="en-us" mode="dtmf">
(3)
</grammar>

---------

GrammarManager::CreateGrammarFromString(application/x-jsgf):
---------

<?xml version='1.0'?>
<grammar xml:lang="en-us" mode="dtmf">
(Press the star key to return to the previous menu)
</grammar>

---------

GrammarManager::CreateGrammarFromString(application/x-jsgf):
---------

<?xml version='1.0'?>
<grammar xml:lang="en-us" mode="dtmf">
("*")
</grammar>

---------

GrammarManager::CreateGrammarFromString(application/x-jsgf):
---------

<?xml version='1.0'?>
<grammar xml:lang="en-us" mode="dtmf">
(Press star pound to disconnect and exit the system.)
</grammar>

---------

GrammarManager::CreateGrammarFromString(application/x-jsgf):
---------

<?xml version='1.0'?>
<grammar xml:lang="en-us" mode="dtmf">
("*""#")
</grammar>

---------

GrammarManager::CreateGrammarFromString(application/x-jsgf):
---------

<?xml version='1.0'?>
<grammar xml:lang="en-us" mode="dtmf">
(Press 1 for Stick Reading.)
</grammar>

---------

GrammarManager::CreateGrammarFromString(application/x-jsgf):
---------

<?xml version='1.0'?>
<grammar xml:lang="en-us" mode="dtmf">
(1)
</grammar>

---------

GrammarManager::CreateGrammarFromString(application/x-jsgf):
---------

<?xml version='1.0'?>
<grammar xml:lang="en-us" mode="dtmf">
(Press 2 for Plan Loads.)
</grammar>

---------

GrammarManager::CreateGrammarFromString(application/x-jsgf):
---------

<?xml version='1.0'?>
<grammar xml:lang="en-us" mode="dtmf">
(2)
</grammar>

---------

GrammarManager::CreateGrammarFromString(application/x-jsgf):
---------

<?xml version='1.0'?>
<grammar xml:lang="en-us" mode="dtmf">
(Press 3 for Manage Load Plans.)
</grammar>

---------

GrammarManager::CreateGrammarFromString(application/x-jsgf):
---------

<?xml version='1.0'?>
<grammar xml:lang="en-us" mode="dtmf">
(3)
</grammar>

---------

GrammarManager::CreateGrammarFromString(application/x-jsgf):
---------

<?xml version='1.0'?>
<grammar xml:lang="en-us" mode="dtmf">
(Press the star key to return to the previous menu)
</grammar>

---------

GrammarManager::CreateGrammarFromString(application/x-jsgf):
---------

<?xml version='1.0'?>
<grammar xml:lang="en-us" mode="dtmf">
("*")
</grammar>

---------

GrammarManager::CreateGrammarFromString(application/x-jsgf):
---------

<?xml version='1.0'?>
<grammar xml:lang="en-us" mode="dtmf">
(Press star pound to disconnect and exit the system.)
</grammar>

---------

GrammarManager::CreateGrammarFromString(application/x-jsgf):
---------

<?xml version='1.0'?>
<grammar xml:lang="en-us" mode="dtmf">
("*""#")
</grammar>

---------

VXI::queue_prompts()
bargein set to true
INPUTMODES set to "DTMF"
Audio segment added to prompt queue from TTS application/synthesis+ssml for:
---------
<?xml version='1.0'?><speak>Gas and Diesel Hauling<break size="medium" time="1s"/> Press 1 for Stick Reading. <break size='small'/> Press 2 for Plan Loads. <break size='small'/> Press 3 for Manage Load Plans. <break size='small'/> Press the star key to return to the previous menu<break size='small'/> Press star pound to disconnect and exit the system.<break size='small'/></speak>
---------
VXI::do_recognition()
PromptManager::Play()
Newly queued prompts are now being played


Thu 15 Jan 2009 10:42:27 PM EST:

dtmf input: 1
Found grammar match
hypothesis #0: 1 (1.0000)
DocumentParser::FetchDocument(http://130.100.3.55/StickReading.aspx)
Cache Miss: http://130.100.3.55/StickReading.aspx
Attempting to fetch http://130.100.3.55/StickReading.aspx
Click here to view saved VoiceXML script
Loading Builtin grammar: builtin:dtmf/digits
Loading Builtin grammar: builtin:dtmf/digits
VXI::queue_prompts()
bargein set to false
INPUTMODES set to "DTMF"
Audio segment added to prompt queue from TTS application/synthesis+ssml for:
---------
<?xml version='1.0'?><speak>Enter the store number followed by the pound sign.</speak>
---------
Newly queued prompts are now being played
VXI::field_element - activating grammars for form = 'stickReading' formitem = 'txtStoreNumber'
VXI::do_recognition()
PromptManager::Play()


Thu 15 Jan 2009 10:42:35 PM EST:

dtmf input: 00
Found grammar match
hypothesis #0: 00 (1.0000)
DocumentParser::FetchDocument(http://130.100.3.55/StickReading.aspx)
Posted form data is URL encoded
Attempting to fetch http://130.100.3.55/StickReading.aspx
Click here to view saved VoiceXML script
Loading Builtin grammar: builtin:dtmf/digits
Loading Builtin grammar: builtin:dtmf/digits
VXI::queue_prompts()
bargein set to false
INPUTMODES set to "DTMF"
Audio segment added to prompt queue from TTS application/synthesis+ssml for:
---------
<?xml version='1.0'?><speak>Enter the store number followed by the pound sign.</speak>
---------
Newly queued prompts are now being played
VXI::field_element - activating grammars for form = 'stickReading' formitem = 'txtStoreNumber'
VXI::do_recognition()
PromptManager::Play()


Thu 15 Jan 2009 10:42:44 PM EST:

dtmf input: 700
Found grammar match
hypothesis #0: 700 (1.0000)
DocumentParser::FetchDocument(http://130.100.3.55/StickReading.aspx)
Posted form data is URL encoded
Attempting to fetch http://130.100.3.55/StickReading.aspx
Click here to view saved VoiceXML script
GrammarManager::CreateGrammarFromString(application/x-jsgf):
---------

<?xml version='1.0'?>
<grammar xml:lang="en-us" mode="dtmf">
(Press 1 to poll store for most current stick readings.)
</grammar>

---------

GrammarManager::CreateGrammarFromString(application/x-jsgf):
---------

<?xml version='1.0'?>
<grammar xml:lang="en-us" mode="dtmf">
(1)
</grammar>

---------

GrammarManager::CreateGrammarFromString(application/x-jsgf):
---------

<?xml version='1.0'?>
<grammar xml:lang="en-us" mode="dtmf">
(Press 2 to transfer to the transportation desk.)
</grammar>

---------

GrammarManager::CreateGrammarFromString(application/x-jsgf):
---------

<?xml version='1.0'?>
<grammar xml:lang="en-us" mode="dtmf">
(2)
</grammar>

---------

GrammarManager::CreateGrammarFromString(application/x-jsgf):
---------

<?xml version='1.0'?>
<grammar xml:lang="en-us" mode="dtmf">
(Press 3 to transfer to store Holiday .)
</grammar>

---------

bargein set to true
INPUTMODES set to "DTMF"
Audio segment added to prompt queue from TTS application/synthesis+ssml for:
---------
<?xml version='1.0'?><speak>
A serious error of type </speak>
---------
bargein set to true
INPUTMODES set to "DTMF"
Audio segment added to prompt queue from TTS application/synthesis+ssml for:
---------
<?xml version='1.0'?><speak>error.grammar.choice</speak>
---------
bargein set to true
INPUTMODES set to "DTMF"
Audio segment added to prompt queue from TTS application/synthesis+ssml for:
---------
<?xml version='1.0'?><speak> has occurred. Exiting. </speak>
---------
VXI::exit_element()
Newly queued prompts are now being played


Thu 15 Jan 2009 10:42:51 PM EST:

Call End Event
Ending session
Ending Session On Channel 22
Willie J. Perry
Racetrac Petroleum
Contract Developer
(770) 431-7600 ext 1644
Top
support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
Contact:
Contact support

Adjustments to IVR code

Post by support »

Hi,

Using the IVR tag, <choice>, we have made the following adjustments to your IVR code and have tested it where it has worked for us on 10 consecutive calls.

choicetest.php

Code: Select all

<?php
header("Content-type: text/xml");
echo("<?xml version=\"1.0\"?>\n");
?>
<vxml version="2.0">
<property name="inputmodes" value="dtmf" />
<property name="termtimeout" value="4s" />
<property name="interdigittimeout" value="4s" />
<menu id="menuStickReading">
<prompt>There are no recorded stick readings unavailable for store Holiday.<enumerate/></prompt>
<choice dtmf="1" next="http://130.100.3.55/StickReading.aspx?option=4">
Press 1 to poll store for most current stick readings.</choice>
<choice dtmf="2" next="http://130.100.3.55/StickReading.aspx?option=6">
Press 2 to transfer to the transportation desk.</choice>
<choice dtmf="3" next="http://130.100.3.55/StickReading.aspx?option=5">
Press 3 to transfer to store Holiday.</choice> 
<choice dtmf="*" next="http://130.100.3.55/GasDieselHauling.aspx">
Press the star key to return to the previous menu.</choice>
<choice dtmf="*#" next="http://130.100.3.55/CallComplete.aspx">
Press star pound to disconnect and exit the system.</choice>

<noinput>Please select from the following.<enumerate/></noinput>
<nomatch>You selected an invalid option, please select from the following.<enumerate/></nomatch>
</menu>
</vxml>
Hope this helps.

Regards,
Plum Support
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