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Outbound calling
Posted: Thu Aug 20, 2009 8:27 am
by ucsur
Outbound calling does not seem to be working efficiently? It took 23 minutes to place a call that I posted at 9am today? Help!!!
issue being handled by IVR outbound developers
Posted: Thu Aug 20, 2009 9:22 am
by support
Hi,
Your IVR issue is currently being handled by our IVR outbound developers and a support ticket has been opened for you. For further IVR issues regarding this, please e-mail
support@plumvoice.com with your customer ID in the subject line.
Regards,
Plum Support
Posted: Thu Aug 20, 2009 9:26 am
by ucsur
Working with support on this issue now.
Outbound calling
Posted: Thu Aug 20, 2009 11:07 am
by nsiram
Our company is evaluating PlumVoice for our solution and I recently signed up for a Developer account.
I am trying to test the outbound calling queuecall Web Service on your website and it does not seem to work.
IVR outbound system is paused for your account
Posted: Thu Aug 20, 2009 11:10 am
by support
Hi,
Looking at your IVR outbound account, we noticed that your IVR campaign status is paused. To unpause your IVR campaign, go to Developer Tools->Outbound Calling-> and click on the "Start" button under "Campaign Status".
This should allow you to test IVR outbound for your account. Here is more information on Plum's IVR Outbound System:
http://www.plumvoice.com/docs/dev/plumd ... nddevguide
Regards,
Plum Support