Plum IVR Support

Our company is evaluating PlumVoice for our solution and I recently signed up for a Developer account.
I am trying to test the outbound calling queuecall Web Service on your website and it does not seem to work.

Hi,

Looking at your IVR outbound account, we noticed that your IVR campaign status is paused. To unpause your campaign, go to Developer Tools->Outbound Calling and click on the "Start" button under "Campaign Status".

This should allow you to test the outbound IVR system for your IVR account. Here is more information on Plum's IVR Outbound System: http://www.plumvoice.com/docs/dev/plumd ... nddevguide

Regards,
Plum Support

I set the campaign status to running and received a call which said that a serious error has occured.

Hi,

If you check your IVR error logs, you will find the following IVR error:

HTTP/1.1 405 Method Not Allowed - http://www.amatra.com/voicetest/VoiceXML.vxml
DocumentParser::FetchBuffer - could not open URL: http://www.amatra.com/voicetest/VoiceXML.vxml
DocumentParser::FetchDocument - exiting with error result 2
errno: 203 uri http://www.amatra.com/voicetest/VoiceXML.vxml

The reason you are getting this IVR error is because you are using a static IVR script. The Plum IVR outbound system performs an HTTP POST when requesting start_url and result_url. In order to process a HTTP POST request, the web server requires that the page being requested is a dynamic script.

For more information on this, please see this previous post: http://support.plumvoice.com/viewtopic.php?t=261

For more general information on IVR outbound, see here: http://www.plumvoice.com/docs/dev/plumd ... nddevguide

Hope this helps.

Regards,
Plum Support