Plum IVR Support

Does Plum provide a webservice for outbound calling which takes a "text string" as input parameter for TTS conversion instead of a startURL.

Also for queuecalls is there a way to pass the list of phone numbers as an ArrayList instead of storing it on the file system as a text file and then passing the location of the text file.

With having to provide a startURL we have to generate the corresponding vxml and make a publicly acccessible dynamic page and then provide that startURL to your queuecalls webservice.

Additionally for queuecalls we have to create and store text file of phone numbers on the fileserver.

I would like to understand if you provide an easier way for us to architect our applications to invoke your webservice instead of writing to our file system for every request.

Hi,

While we don't provide this for outbound IVR hosting, we can build a custom IVR application for you to perform this IVR task.

For more information, please contact your sales representative.

Regards,
Plum Support

It sure would be nice if the “queuecalls.php” interface would take a properly delimited string value for “phone_list” field value as opposed to ONLY a file. The “file” type input is awkward to use and cannot be set from code or scripted, it isn’t even possible to set the path to the file in code, you actually have to browse to it. We were hoping to pre-configure campaigns with their associated phone lists being updated at the time they get submitted programmatically, to make it idiot proof.

Hi Peter,

Thanks for your feedback. This will be taken into consideration for future IVR platform updates. However, no guarantees can be made on whether this will be implemented or not.

As for assistance in using the "phone_list" field for queuecalls.php, here is a previous post that provides an IVR example on how you can do this: http://support.plumvoice.com/viewtopic.php?t=1277

Hope this helps.

Regards,
Plum Support