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result_url question
Posted: Wed Sep 30, 2009 1:52 pm
by herzow
It seems like you're hitting my result URL twice per call.
Once with NO DATA and then a second time with the results I expected from your documentation.
Is this normal?
more IVR context?
Posted: Wed Sep 30, 2009 2:01 pm
by support
No, could you please provide us with more IVR context so that we may better troubleshoot this IVR issue?
Regards,
Plum Support
Email Notifications
Posted: Wed Sep 30, 2009 2:09 pm
by herzow
My system right now is setup to send emails whenever my result URL is hit.
I'm getting two per call.
One with NO DATA
and a second with the results.
result_url and how it works for IVR outbound calls
Posted: Wed Sep 30, 2009 5:06 pm
by support
Hi,
Sorry, I misunderstood your initial post.
The first time result_url gets called is during a GET request where the URLs for start_url and result_url are validated when IVR calls are queued. This GET request includes no variables, which explains why you see no data.
The second time result_url gets called is when the IVR call completes and the outbound IVR system sends a POST request with all the variables and results that you see.
Hope this clarifies things for you.
Regards,
Plum Support
Thank you.
Posted: Wed Sep 30, 2009 6:29 pm
by herzow
Thank you