Plum IVR Support

Posted: **Fri Oct 16, 2009 6:30 am**

Hi,
we had developed an IVR application which accepts DTMF input from the user.
problem we are facing is as our application is payment making application,
we need to log the input of the customer like payment confirmations, payment amount customer is inputting.

if it is a voice input we can record the customer input, but as it is DTMf we do not have any choice to log this.
could any one of you please help us if you worked on this .

thanks
Rajkumar

Posted: **Fri Oct 16, 2009 9:55 am**

Hi Rajkumar,

You can do a <submit> within your IVR code to log the DTMF inputs that you get.

IVR example:

logdtmfentry.php:

Code: Select all

<?php
header("Content-type: text/xml");
echo("<?xml version=\"1.0\"?>\n");
?>
<vxml version="2.0">
<form id="mainmenu">
  <field name="dtmfchoice">
    <grammar type="application/x-jsgf" mode="dtmf">
      1|2|3
    </grammar>
      <prompt>
        For sales, press 1.
        For tech support, press 2.
        For company directory, press 3.
      </prompt>
      <filled>
        <submit next="storeresults1.php" method="post" namelist="dtmfchoice"/>
      </filled>
  </field>
</form>
</vxml>

storeresults1.php:

Code: Select all

<?php
$File = "storeresults1.txt";
$Handle = fopen($File, 'a+');
$Date = date("r");
$Result = $_POST[dtmfchoice];
$Data = "$Date $Result\n";
fwrite($Handle, $Data);
fclose($Handle);
?>
<vxml version="2.0">
    <form>
        <block>
          <exit/>
        </block>
    </form>
</vxml>

From this IVR example, the user enters a DTMF input (either 1, 2, or 3). Once the user has entered this in, it gets submitted to "storeresults1.php", which creates a text file that stores the DTMF entry that was inputted.

Hope this helps.

Regards,
Plum Support

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