Plum IVR Support

We see some numbers that don't look like regular phone numbers. Is there anyway to figure out where those calls came from? Also, Is there anyway to see some of the responses in the call logs? For example I would like to see what some of there answers were or see what the errors where if they had any.

Thanks
Laurie Wilson

Hi Laurie,

About your initial IVR question, you can add this additionally in your IVR code to capture the caller's ANI:
Also, about seeing responses in your IVR call logs...information such as this:

Tue 29 Sep 2009 11:39:41 AM EDT:
Found grammar match
hypothesis #0: 1 (0.9890)
...
...
...

tells you exactly what was entered at specific points in your IVR application.

For errors occurred, you would see text marked in red within your IVR call log.

Hope this helps.

Regards,
Plum Support