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2 Recording Questions

Questions and answers about IVR programming for Plum DEV

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einbreen
Posts: 2
Joined: Wed Aug 13, 2003 12:19 pm
Location: NYC

2 Recording Questions

Post by einbreen »

Two questions related to using the recording element:
- Is it possible to adjust the quality of the audio file being recorded?
- Is it possible to adjust the volume level for the noinput event?

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
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Re two IVR questions related to using the recording element

Post by support »

- Is it possible to adjust the quality of the audio file being recorded?
Currently, the IVR system does not provide a built-in method for adjusting the quality of the audio as it is rendered to the caller. The upcoming IVR platform release will support multiple encoding types for the <record> tag (platform release 2.4.2)




- Is it possible to adjust the volume level for the noinput event
Yes, the volume for a noinput event is an IVR global system property. This can be set in the server config screen using the Plum Voice Platform's admin User Interface.

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