Upcoming release to update name IVR grammars

Questions and answers about IVR programming for Plum DEV

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Upcoming release to update name IVR grammars

PostFri Jan 15, 2010 3:28 pm

We are implementing a change to our firstname and lastname grammars that will improve IVR grammar loading time during phone calls. In addition to improving grammar loading time, this change will improve the speech recognition engine in capturing these IVR grammars with a higher degree of accuracy and with little to no latency.

These IVR grammars are currently referenced as:

<grammar src="http://vxml.plumgroup.com/grammars/firstname.php" root="lastname" type="application/srgs+xml" mode="voice"/>

<grammar src="http://vxml.plumgroup.com/grammars/lastname.php" root="lastname" type="application/srgs+xml" mode="voice"/>

In order to make use of these new IVR enhancements, however, you would need to write the firstname and lastname grammars into your IVR code as inline built-ins. For example:

<field name="getname1" type="firstname">



<field name="getname2" type="lastname">



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