Plum IVR Support

Posted: **Wed Jan 20, 2010 5:31 am**

Hi, currently we are using a voice XML development which is hosted on our own server. Details are communicated between ourselves and the plum voice hosted system via XML. My question is if for example our server is down then currently customers would not be able connect, I wondered if there is any way in which an auto response can be played to customers in the event that our server is down for any reason, e.g. "Sorry the inconvenience, we are working to resolve a technical issue....". I am not sure if this would be incorporated on our side or if there is functionality on Plum for this?

Any help is much appreciated.

Thanks

Rory

Posted: **Wed Jan 20, 2010 10:45 am**

Hi Rory,

We would recommend pointing your telephone number to a scratchpad or script located on our IVR servers. This scratchpad would attempt to reach your IVR server and if it can't it would play the technical error message.

Code: Select all

<?xml version="1.0"?>
<vxml version="2.0">
  <form>
    <block>
      <goto next="http://www.example.com/application.vxml"/>
    </block>
  </form>
  <error>
    <prompt>
      Sorry for the inconvenience, we are working to resolve a technical issue.
    </prompt>
  </error>
</vxml>

We're using the <error> tag to catch any IVR errors that would occur when attempting to reach your IVR server.

Hope this helps!

Regards,
Plum Support

Plum IVR Support

Auto response when our server is down

Auto response when our server is down

Auto response when IVR server is down