Plum IVR Support

we are trying to develop an IVR application for payments.
Is there anyway to record the entire session between the customer and our IVR application as per [b]NACHA[/b] guidelines.
we are supporting both types of inputs from customer (voice as well as DTMF).
1. could any one please provide the details of how plum keep track of session ,
2. where we can get the tracked session data.
3. can we store the session data in the form of audio files

Hi,

About your initial question, we are unsure about these NACHA guidelines as there is a payment fee that is required to view these actual guidelines.

About keeping track of IVR call sessions, there are IVR session logs that you can look up on your IVR hosting account. To do this, go to Call Logs->Session Logs.

From there, you can select a phone number and filter the dates for which IVR session logs you want to look at.

For more information on Session Logs, you can go here

About your last question, this session data cannot be stored in the form of an audio file.

Regards,
Plum Support