nacha compliance
Posted: Wed Jan 27, 2010 12:22 am
we are trying to develop an IVR application for payments.
Is there anyway to record the entire session between the customer and our IVR application as per [b]NACHA[/b] guidelines.
we are supporting both types of inputs from customer (voice as well as DTMF).
1. could any one please provide the details of how plum keep track of session ,
2. where we can get the tracked session data.
3. can we store the session data in the form of audio files
Is there anyway to record the entire session between the customer and our IVR application as per [b]NACHA[/b] guidelines.
we are supporting both types of inputs from customer (voice as well as DTMF).
1. could any one please provide the details of how plum keep track of session ,
2. where we can get the tracked session data.
3. can we store the session data in the form of audio files