Plum IVR Support

Hello Support,

We have been having problems with the callee type detection not being very accurate and so would like to experiment with it being off - however we can't just turn it off in our account without testing first because that account is being used in our production system.

How can we go about being able to test with it turned off without turning it off in our current account? Do I need to create another account just for this? Is there some way to disable it on a per-call basis (via a property in the voice xml, etc)?

Thanks!

Chad

Hi Chad,

To test callee type detection on an IVR account that's not in production, you would need to sign up for another IVR account by contacting our provisioning department (provisioning@plumgroup.com).

Regards,
Plum Support