Plum IVR Support

Posted: **Fri Jan 06, 2012 8:24 pm**

Hi,

When sending an expression that contains accented characters in Spanish like "Fué" in subdialog parameters like the one below, I don't get any sound, but if I use "Fue" without accent marks then it works, I would like to emphasize some words by using Spanish accent marks and I'd like them to properly sound.

<?xml version="1.0"?>
<!DOCTYPE vxml SYSTEM "http://plumvoiceportals.com/vxml-260.dtd">
<vxml xml:lang="es" version="2.0" >
.
.
.

<form id="wfvt_survey">
<property name="bargein" value="false"/>

<subdialog name="q5a_dlog" src="yesno.vxml">
<param name="confirm_prompt"
expr="'¿Fué la persona para la que usted trabajo hoy la misma de cuando usted empezo en el estudio?'"/>
<filled> <assign name="q5_a" expr="q5a_dlog.response"/> </filled>
</subdialog>

and this is how the yesno.vxml file looks like:

<?xml version="1.0"?>
<!DOCTYPE vxml SYSTEM "http://plumvoiceportals.com/vxml-260.dtd">
<vxml xml:lang="es" version="2.0" >

<noinput>
<prompt>
<speak xml:lang="es">
Lo siento, no pude oírle..
</speak>
</prompt>
<reprompt/>
</noinput>

<nomatch>
<prompt>
<speak xml:lang="es">
Lo siento, no le entiendo.
</speak>
</prompt>
<reprompt/>
</nomatch>

<form>

<var name="confirm_prompt"/>
<var name="response"/>

<field name="yn">
<grammar>
(1 | 2 | si | no)
</grammar>
<prompt>
<value expr="confirm_prompt"/>

</prompt>

<filled>
<if cond="(yn == '1') || (yn == 'si')">
<assign name="response" expr="'1'"/>
<else/>
<assign name="response" expr="'2'"/>
</if>
<return namelist="response"/>
</filled>
</field>

</form>
</vxml>

Any help is appreciated.

Thanks,
Tony

Posted: **Mon Jan 09, 2012 2:28 pm**

Hi Tony,

Because you are using special language characters in your IVR application, you must specify the encoding that you are using in the XML prolog by adding an "encoding" attribute like this (assuming you're using UTF-8):

<?xml version="1.0" encoding="utf-8"?>

If you don't specify the encoding and the parser comes across a character it doesn't recognize given the default encoding, the speech synthesis will fail.

Hope this helps.

Regards,
Plum Support

Posted: **Tue Jan 10, 2012 4:32 pm**

That made the trick

Thank you,
Tony

Posted: **Wed Mar 14, 2012 12:41 pm**

Hi,

I have a index.vxml like the one showed below which contains questions whose answers are submitted to a saveResponses.php file at the end of the survey; however, some callers may hang up before they get to the end and I need to save their answers when they hang up; I am wondering how I can do this? would you please give me an example of submitting answers when callers hang up so I can get started. I'd appreciate your help.

Tony

Code: Select all

<?xml version="1.0" encoding="utf-8"?>
<!DOCTYPE vxml SYSTEM "http://plumvoiceportals.com/vxml-260.dtd">
<vxml xml:lang="es-MX" version="2.0" >

<noinput>
  <prompt>
    <speak xml:lang="es">
      Lo siento, no pude oírle.
    </speak>
  </prompt>
  <reprompt/>
</noinput>

<nomatch>
  <prompt>
    <speak xml:lang="es">
      Lo siento, no le entiendo.
    </speak>
  </prompt>
  <reprompt/>
</nomatch>

<property name="sensitivity" value="0.0"/>

<var name="qCustomerId" expr="'ID-GOES-HERE'"/>
<var name="qb1_Contractor" expr="0"/>
<var name="qb2_Change" expr="0"/>
<var name="qb2a_Description" expr="0"/>
<var name="q3TrabajoConstruccion" expr="0"/>

<form id="wfvt_survey">
 
  <subdialog name="qb1_dlog" src="yesno.vxml"> 
    <param name="confirm_prompt" expr="some question'"/>
    <filled>
	    <assign name="qb1_Contractor" expr="qb1_dlog.response"/>
    </filled>
 </subdialog>

  <subdialog name="qb2_dlog" src="yesno.vxml">
    <param name="confirm_prompt" expr="'some question'"/>
    <filled>
	    <assign name="qb2_Change" expr="qb2_dlog.response"/>
    </filled>
 </subdialog>

<subdialog name="qb2a_Description_dlog" src="audio.vxml" cond="qb2_Change == '1'">
   <param name="confirm_prompt" 
       expr="'some description question.'"/> 
    <filled>
	    <assign name="qb2a_Description" expr="qb2a_Description_dlog.response"/>
    </filled>
  </subdialog>

 <subdialog name="q3_dlog" src="yesno.vxml"> 
    <param name="confirm_prompt" expr="'¿Trabajó en construcción.?'"/> 
    <filled>
	    <assign name="q3TrabajoConstruccion" expr="q3_dlog.response"/>
	    <if cond="q3TrabajoConstruccion=='1'">
		<submit next="saveResponses.php" namelist="qCustomerId , fullname , date_of_call , time_of_call , firsttime , qb1_Contractor" method="post" enctype="multipart/form-data"/>
				<exit/>
	    </if>
    </filled>
 </subdialog>
    
</form>

</vxml>

Posted: **Tue Mar 20, 2012 5:37 pm**

Hi Tony,

Our apologies. It appears that we missed this post when it was originally made. We're sorry about this. We have answered this post here.

Regards,
Plum Support

Plum IVR Support

Cannot get voice prompt when using Spanish accented characte

Cannot get voice prompt when using Spanish accented characte

Re: Cannot get voice prompt when using Spanish accented char

Re: Cannot get voice prompt when using Spanish accented char

How to submit data when caller hangs up

Re: Cannot get voice prompt when using Spanish accented char