Plum IVR Support

Hi
Is it possible to pause a recording for sometime, either fixed or dynamic. for example user is recording and she presses 4 to pause (already defined) and the system pauses for say 10sec and then the recording is resumed?

Any help will be appreciated

Hi Syed,

This implemenation you have mentioned will not work. It is not possible for a user to pause a recording, wait 10 seconds, and continue that same recording. Once a user has entered a DTMF input during a recording, the recording will end.

What you could do is if the user decides to stop and wants to continue recording a message, you could do another <record> within your application for a second recording. Then, once you have both recordings, you can use an audio tool to string the two audio recordings together in one file.

Regards,
Plum Support