Plum IVR Support

Hi

I am having issue in playing large MP3 files from our repository through Plum. I am using skype to do this. Small MP3 files like used in prompts are played without any problem, but large files are not fetched and played. I had to inquire about this issue if you could help me. I was also reading a post http://support.plumvoice.com/viewtopic. ... 0%A6#p4375 and confused whether MP3 files hosted other than Plum are converted to Wav first. The file I am trying to listen is of 57MB and 128kbps. any help or guide in this regard will be highly appreciated.

Hi,

When you're attempting to pull such large files, the IVR servers are timing out. If you look into your call logs you'll notice several occurrences where "Error fetching document http://IPADDRESS/06124328052010.mp3 due to Operation timed out after 180 seconds with 51068219 out of 57606928 bytes received". We recommend replacing the "src" attribute within your <audio> tags with the "stream" attribute. Instead of attempting to fetch the entire audio clip at once, this will stream the file and allow it to play while still pulling the file. This might fix the issues when you're attempting to fetch the audio.

Regards,
Plum Support