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multiple line transfer

Questions and answers about IVR programming for Plum DEV

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moose155
Posts: 7
Joined: Thu Jun 10, 2010 9:46 am

multiple line transfer

Post by moose155 »

I need to create a transfer which transfer to multiple numbers in both a ring all mode (all numbers simultaneously ringing) or waterfall (try first and after timeout go to next). The transfer function only appears to allow 1 phone number for dest?

Thanks

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
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Re: multiple line transfer

Post by support »

Hi,

While there is not any way to put multiple numbers into the "dest" attribute of the <transfer> tag, you can refer to the following post that describes a way that you can use <if> conditionals to waterfall multiple transfers:

http://support.plumvoice.com/viewtopic. ... swer#p4660

One thing to note however: If an answering machine picks up on a transfer, that will constitute a valid pick-up, and "noanswer" will return as false.

Hope this helps.

Regards,
Plum Support

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