Plum IVR Support

Is there a way to show the calling numbers in the call reports, or better yet, to exclude a calling number from the report? I am trying to create a report that shows the actual minutes used by our live customers and filter out any test calls that I have made.

Thanks in advance for any help.

Debbie

Hi Debbie,

Sorry, but there isn't a way to use the hosted reporting user interface to filter data based on the caller ID.

However, you could create your own reports programmatically in your application. To get the caller ID, you would use the session variable, session.telephone.ani. To get the call length, you can refer back to these previous forum posts:

http://support.plumvoice.com/viewtopic.php?t=697
http://support.plumvoice.com/viewtopic.php?t=444

Or, alternatively, you could contact your sales representative about requesting a second user account. This would allow you to queue in testing calls with a different account.

Regards,
Plum Support