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transfer call and send keypress
Posted: Tue Aug 24, 2010 10:00 am
by neilstebbing
I need to transfer a call to a outside number which is also an IVR and then i need to send the keypresses or tones so it goes directly to the required menu option. My search hits came up with nothing so i assume i'm not searching for the correct text because surely this has been done a million times over.
Re: transfer call and send keypress
Posted: Tue Aug 24, 2010 3:10 pm
by support
Hi Neil,
It sounds like you're attempting to transfer a call to an autoattendant.
You can refer back to our previous forum posts here:
http://support.plumgroup.com/viewtopic.php?f=1&t=1469
http://support.plumgroup.com/viewtopic. ... 534&p=5000
Please let us know if you need any further assistance with this.
Regards,
Plum Support