Plum IVR Support

Hello

I would love to get my hands on the matching hypotheses - I see them in the log for each match, but would like to exposes these when I post the response to my app.

This is mainly for QA purposes where I want to see if (and which) other grammar matches were considered (thus dropping the confidence for each).

Does the system provide for this? Can't see anything in documentation.

Thanks!

sven

Hi Sven,

Sorry, but our system does not provide any way to capture the hypotheses for a given utterance. Upon a grammar match, you have access to the following in the form of application variables:

application.lastresult$.confidence - Confidence level for this utterance. A value of 0.0 indicates minimum confidence, and a value of 1.0 indicates maximum confidence.

application.lastresult$.utterance - The raw string of words that were recognized for this interpretation.In the case of a DTMF grammar, this variable will contain the matched digit string.

application.lastresult$.inputmode - The mode in which user input was provided: dtmf or voice.

application.lastresult$.interpretation - Contains the interpretation, or the exact match to the active grammar.

application.lastresult$.recording - Contains the last utterance if the global property "recordutterance" is set and audio was collected.

application.lastresult$.recordingsize - Contains the last utterance recording size in bytes.

application.lastresult$.recordingduration - Contains the last utterance duration size in milliseconds.

Regards,
Plum Support