Plum IVR Support

Hello,
I have created one UK toll free number on plum for IVR application. But when we are calling that number we are getting following type of error.

Tue 26 Oct 2010 12:32:52 AM EDT:
Error fetching document https://10.20.10.85/whizpay/test.vxml due to SSL certificate problem, verify that the CA cert is OK
DocumentParser::FetchBuffer - could not open URL: https://10.20.10.85/whizpay/test.vxml
DocumentParser::FetchDocument - exiting with error result 2

can you please help me regarding this.

Thanks
Abhay

Hi,

What CA cert are you using?

This is the list of certificate authorities we support: http://support.plumvoice.com/viewtopic.php?t=1121

Please let us know what CA cert you are using to allow us to further troubleshoot your issue.

Regards,
Plum Support

we have "Equifax Secure Global eBusiness CA-1" certificate authority.

Hi abhay,

This issue has been addressed in a support ticket that one of your developers had sent to our Plum Support team and should now be resolved.

Regards,
Plum Support