Plum IVR Support

Posted: **Wed Dec 08, 2010 12:33 pm**

Hello,
I am wondering if anyone has ever been able to change the ani on a call transfer to something other than a phone number. Basically I want the call to come through as Unavailable, Restricted, Blocked to the caller the call is transferring to. Take the following example:

Code: Select all

<form>
    <field name="targetnumber" type="digits?length=10">
      <prompt>
        Please enter the phone number that you would like to dial.
      </prompt>
    </field>

    <block>
      <prompt>
        Calling <say-as type="telephone">
          <value expr="targetnumber"/></say-as>. Please wait.
      </prompt>
    </block>

    <transfer destexpr="'tel:' + targetnumber + ';ani=000-000-0000'">
    </transfer>
</form>

Right now when the call transfer happens, the caller that the call is transferring to shows 000-000-0000 on the caller id. How can I get this to show "Unavailable"? I tried the obvious, ani=Unavailable...but that doesn't seem to work properly.

Any help would be appreciated.
Thanks!

Chris

Posted: **Wed Dec 08, 2010 3:50 pm**

Hi Chris,

Unfortunately, the ANI must be all digits and is not the same as caller ID. We have no control over the caller ID text. That's actually maintained by the carrier responsible for phone number being used as the ANI.

Regards,
Plum Support

Plum IVR Support

Change ANI on a transfer to Unavailable/Restricted/Blocked?

Change ANI on a transfer to Unavailable/Restricted/Blocked?

Re: Change ANI on a transfer to Unavailable/Restricted/Block