Plum IVR Support

Hi,

Would you be able to supply more information about these calls/your application? Would it be possible for you to send us the audio file that experienced this issue? Has this issue occurred since you first saw it?

Thanks for this information.

Regards,
Plum Support

Hi,

You can send your .wav audio file to devsupport@plumgroup.com. Also, could you please provide us with more information about your calls/information?

About receiving notifications when this forum is updated, there should be a checkbox under Options for "Notify me when a reply is posted". This will allow you to receive e-mails when a reply is posted in this forum topic.

Regards,
Plum Support

Hi,

Regarding the audio files you've sent, has this issue occurred for just these two files or has it happened on other occasions?

We believe this may have happened as a result from the audio conversion process and is causing the audio overlap. We will continue to look into this issue to see if we can reproduce it.

Regards,
Plum Support

Hi,

Regarding this overlapping issue with your audio files, we have listened to the ulaw audio files and have heard the audio overlap as well.

To further diagnose this issue, could you please provide us with the session ID for these calls (see here for reference on how to find the session ID)? Also, do you know if these calls are outbound calls or inbound calls?

Regards,
Plum Support

Hi,

Thanks for the additional information.

This issue has been reported to our engineering team for further diagnosis. Once we have a resolution to this issue, we'll be sure to provide you with an update.

Regards,
Plum Support

Hi Adam,

We are now handling this issue through the support ticket that you opened with us. We've replied to your inquiry, and will continue to follow up with you through that ticket.

Regards,
Plum Support

Hi Adam,

We are continuing to handle this issue directly with you through your Plum Support Ticket. We are currently still in the process of implementing and testing a fix for this bug. We realize this is a high priority issue, and appreciate your continued patience. We will be sure to provide you with updates via your support ticket as soon as more information becomes available.

We're very sorry for this inconvenience.

Regards,
Plum Support

Hi Adam,

We wanted to let you know we've deployed a fix for this issue. We have responded to your open trouble ticket regarding this.

Thanks,
Plum Support