Plum IVR Support

Hello,
In my application when call gets disconected after particular vxml. below are the plum logs.

################ logs ########################

INPUTMODES set to "DTMF"
Audio segment added to prompt queue from TTS application/synthesis+ssml for:
---------
<?xml version='1.0'?><speak><voice name="Samantha">
Please enter card number <break size="medium" time="30"/> . followed by pound sign.
</voice></speak>
---------
VXI::field_element - activating grammars for form = 'CardForm' formitem = 'cardID'
VXI::do_recognition()
PromptManager::Play()
starting playback: bargein=true, inputmodes="dtmf"
Newly queued prompts are now being played

Tue 14 Dec 2010 07:55:15 PM EST:
dtmf input: 4868
received event: nomatch:
bargein set to true
INPUTMODES set to "DTMF"
Audio segment added to prompt queue from TTS application/synthesis+ssml for:
---------
<?xml version='1.0'?><speak><voice name="Samantha">Sorry, I didn't understand you. </voice></speak>
---------
VXI::queue_prompts()
bargein set to true
INPUTMODES set to "DTMF"
Audio segment added to prompt queue from TTS application/synthesis+ssml for:
---------
<?xml version='1.0'?><speak><voice name="Samantha">
Please enter card number <break size="medium" time="30"/> . followed by pound sign.
</voice></speak>
---------
VXI::field_element - activating grammars for form = 'CardForm' formitem = 'cardID'
VXI::do_recognition()
PromptManager::Play()
starting playback: bargein=true, inputmodes="dtmf"
Newly queued prompts are now being played

Tue 14 Dec 2010 07:55:19 PM EST:
dtmf input: 3060
received event: nomatch:
bargein set to true
INPUTMODES set to "DTMF"
Audio segment added to prompt queue from TTS application/synthesis+ssml for:
---------
<?xml version='1.0'?><speak><voice name="Samantha">I still don't understand. </voice></speak>
---------
VXI::queue_prompts()
bargein set to true
INPUTMODES set to "DTMF"
Audio segment added to prompt queue from TTS application/synthesis+ssml for:
---------
<?xml version='1.0'?><speak><voice name="Samantha">
Please enter card number <break size="medium" time="30"/> . followed by pound sign.
</voice></speak>
---------
VXI::field_element - activating grammars for form = 'CardForm' formitem = 'cardID'
VXI::do_recognition()
PromptManager::Play()
starting playback: bargein=true, inputmodes="dtmf"
Newly queued prompts are now being played

Tue 14 Dec 2010 07:55:25 PM EST:
dtmf input: 73646006#
received event: nomatch:
bargein set to true
INPUTMODES set to "DTMF"
Audio segment added to prompt queue from TTS application/synthesis+ssml for:
---------
<?xml version='1.0'?><speak><voice name="Samantha">Please say it one last time. </voice></speak>
---------
VXI::queue_prompts()
bargein set to true
INPUTMODES set to "DTMF"
Audio segment added to prompt queue from TTS application/synthesis+ssml for:
---------
<?xml version='1.0'?><speak><voice name="Samantha">
Please enter card number <break size="medium" time="30"/> . followed by pound sign.
</voice></speak>
---------
VXI::field_element - activating grammars for form = 'CardForm' formitem = 'cardID'
VXI::do_recognition()
PromptManager::Play()
starting playback: bargein=true, inputmodes="dtmf"
Newly queued prompts are now being played

Tue 14 Dec 2010 07:55:32 PM EST:
dtmf input: 48
received event: nomatch:
bargein set to true
INPUTMODES set to "DTMF"
Audio segment added to prompt queue from TTS application/synthesis+ssml for:
---------
<?xml version='1.0'?><speak><voice name="Samantha">I'm sorry. I just can't understand your response.</voice></speak>
---------
VXI::exit_element()
starting playback: bargein=true, inputmodes="dtmf"
Newly queued prompts are now being played

Tue 14 Dec 2010 07:55:33 PM EST:
Call End Event
Ending session
Ending Session On Channel 51

#################################################

May I know the exact reason. Why my call gets disconnected after this vxml? This is working fine but sometimes this happens.

Hi abhay,

Could you please provide the code you are using that are producing these call logs? This would help us in better troubleshooting your issue.

Right now, from what we can see in your logs, the call hangs up after 3 nomatch inputs.

Regards,
Plum Support