Plum IVR Support

We host our own IVR so the only reporting option we have is to parse through call logs. I will need to accumulate call logs so i can get monthly stats e.t.c.

Does it only keep the last log?
If not, Where are the call log files kept?
We are in a windows environment so i'm going to need to automate the collection of call logs, is it possible to automate the collection of these call logs?

Hi Neil,

It depends what type of information you would like to collect. Some information may live in the call logs while other information would live in the session logs. These session logs can be pulled daily, weekly, or even monthly while the call logs would need to be accessed directly after the call. You could also utilize the log tag to dump additional information directly into the session logs during the call itself.

Regards,
Plum Support