We've Moved! Please visit our new and improved forum over at our new portal: https://portal.plumvoice.com/hc/en-us/community/topics

Fetch error when Retrieving NumberCalled and Caller ID Info?

Questions and answers about IVR programming for Plum DEV

Moderators: admin, support

Post Reply
nadeemghias
Posts: 3
Joined: Wed Apr 07, 2004 3:51 pm

Fetch error when Retrieving NumberCalled and Caller ID Info?

Post by nadeemghias »

Hi,

I thought this info would be passed to me in the fetch string, but it's not. Seems like the only place it's available is through session variables. So I have to write a page that simply supplies this info to the actual page. I'm trying to do this with a goto:

I have tried the following variations of the goto statements in my VXML:

<goto expr="StartPage.aspx'"></goto>

<goto expr="'http://24.13.37.138/EPAYIVR/StartPage.aspx'"></goto>

Both forms cause a fetch error. Interestingly the log displayes the same (correct) url in both cases, and if I enter that same address as the start page, it fetches and interprets the document just fine!

Any ideas? Here's the Log:

Thu 08 Apr 2004 03:09:47 PM EDT (000000;002;1081451341) [fetchurl] LOCAL: http://24.13.37.138/EPAYIVR/SubmitCallInfo.aspx
Thu 08 Apr 2004 03:09:47 PM EDT (000000;002;1081451341) [prompt] EVENT: Previously playing audio (if any) has finished
Thu 08 Apr 2004 03:09:47 PM EDT (000000;002;1081451341) [prompt] EVENT: Previously playing audio (if any) has finished
Thu 08 Apr 2004 03:09:47 PM EDT (000000;002;1081451341) [vxi] EVENT: DocumentParser::FetchDocument(http://24.13.37.138/EPAYIVR/SubmitCallInfo.aspx)
Thu 08 Apr 2004 03:09:47 PM EDT (000000;002;1081451341) [inet] EVENT: Attempting to fetch http://24.13.37.138/EPAYIVR/SubmitCallInfo.aspx
Thu 08 Apr 2004 03:09:47 PM EDT (000000;002;1081451341) [prompt] EVENT: Previously playing audio (if any) has finished
Thu 08 Apr 2004 03:09:47 PM EDT (000000;002;1081451341) [prompt] EVENT: Previously playing audio (if any) has finished
Thu 08 Apr 2004 03:09:47 PM EDT (000000;002;1081451341) [vxi] EVENT: DocumentParser::FetchDocument(http://24.13.37.138/EPAYIVR/StartPage.aspx)
Thu 08 Apr 2004 03:09:47 PM EDT (000000;002;1081451341) [inet] EVENT: Attempting to fetch http://24.13.37.138/EPAYIVR/StartPage.aspx
Thu 08 Apr 2004 03:09:47 PM EDT (000000;002;1081451341) [inet] ERROR: Error fetching document due to Empty reply from server
Thu 08 Apr 2004 03:09:47 PM EDT (000000;002;1081451341) [vxi] ERROR: DocumentParser::FetchBuffer - could not open URL: http://24.13.37.138/EPAYIVR/StartPage.aspx
Thu 08 Apr 2004 03:09:47 PM EDT (000000;002;1081451341) [vxi] ERROR: DocumentParser::FetchDocument - exiting with error result 2
Thu 08 Apr 2004 03:09:47 PM EDT (000000;002;1081451341) [vxi] ERROR: errno: 203 uri http://24.13.37.138/EPAYIVR/StartPage.aspx
Thu 08 Apr 2004 03:09:47 PM EDT (000000;002;1081451341) [vxi] EVENT: received event: error.badfetch
Thu 08 Apr 2004 03:09:47 PM EDT (000000;002;1081451341) [prompt] EVENT: bargein set to true
Thu 08 Apr 2004 03:09:47 PM EDT (000000;002;1081451341) [prompt] EVENT: INPUTMODES set to "DTMF VOICE"
Thu 08 Apr 2004 03:09:47 PM EDT (000000;002;1081451341) [prompt] EVENT: Audio segment added to prompt queue from TTS text/plain;charset=wchar_t for:
---------

A serious error of type
---------
Thu 08 Apr 2004 03:09:47 PM EDT (000000;002;1081451341) [prompt] EVENT: bargein set to true
Thu 08 Apr 2004 03:09:47 PM EDT (000000;002;1081451341) [prompt] EVENT: INPUTMODES set to "DTMF VOICE"
Thu 08 Apr 2004 03:09:47 PM EDT (000000;002;1081451341) [prompt] EVENT: Audio segment added to prompt queue from TTS text/plain;charset=wchar_t for:
---------
error.badfetch

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
Contact:

IVR issue not a system error

Post by support »

Are you sure that URL is valid? I don't think this is an IVR system error since the first thing I tried was entering the address into a web browser to look at the document, and was presented with "operation timed out while attempting to contact http://24.13.37.138/EPAYIVR/StartPage.aspx"


Plum Support

Post Reply