Plum IVR Support

Do you have a list somewhere of common errors and a possible reason for them? I am getting an error of type badfetch buttery or something like that. It's difficult to understand the second part.

Hello:

As far as I know, there's no such IVR error as badfetch.buttery
Plum maintains conformance with the IVR error types as they appear in the w3c vxml spec which is available here:

http://www.w3.org/TR/2004/REC-voicexml20-20040316/

Section 5.2 decribes the exact w3c standard event/error types.


this was also asked in another forum post, which is viewable here:
http://support.plumvoice.com/viewtopic.php?t=179

You are probably hearing error.badfetch.badURI, which means the url you are entering is malformed. This seems to correspond to your other IVR forum post regarding how to access a webserver on a non standard port. My guess is that you are entering the url for the server page incorrectly. Please refer to that post for details on how to correct it. (linked here for your convenience):

http://support.plumvoice.com/viewtopic.php?t=204

Kind regards,

Plum Technical support staff

Are there any characters (such as underscores '_') that are not allowed in the URI?

The Application URL (under the developer page, Application Setup) is set to the exact same URL and it works fine there (as an inbound call.)

Is there any way to see the error logs when an outbound call is made?

hello:

the only characters not allowed in the URI are the same as those disallowed for a web URL (a hyperlink and a URI are synonymous)

spaces, and special characters such as the comparison operators > and < are disallowed within your IVR script.

sincerely,

Plum Support