Plum IVR Support

I am using 'Natural Voices' TTS engine to say the address. The code is as follows.

<voice name="lauren">
<prosody rate="120.0">
<say-as type="address">
<value expr="' ' + name + ', ' + address1 + ', ' + city + ', ' + state" />
</say-as>
</prosody>
</voice>
It has been working fine but from yesterday it is too fast. Has something been changed in your end? The IVR no is 866-204-0619 & 866-204-1126

Hi,

Thank you for alerting us to this issue. We have replicated the problem and are currently working on a resolution. We will provide you with updates as they become available.

Regards,
Plum Support

Hi,

We have looked a little more closely at your problem. We have not made any recent changes to our hosting envinronment that might have caused the behavior you're experiencing.

The phone numbers you mentioned are using the Nuance RealSpeak TTS engine. We would suggest using a prosody setting of "+20%" (rather than "120.0") with this engine and see if that improves things.

Let us know if you have any further issues.

Regards,
Plum Support

Hi,

Thanks for the reply. I tried by changing 20%, 15%, and 5%. But it is still too fast. All the other call flows that have the same as prosody rate(<prosody rate="120.0">) are working fine. Why is these two numbers (866-204-0619 & 866-204-1126) stopped working since yesterday? Even after I changed as you suggested, it is still as the same. Could you check if there is any issues for these two numbers?

Thanks,
Patta

Hi,

We just dialed into both of your numbers and they both sound much improved now that the prosody values have been adjusted.

Can you point us to one or more of your other phone numbers that are using a prosody of "120.0" and sound ok to you?

Regards,
Plum Support

Hi,
Please check the number 800-853-2920. it has the rate of 125.

Thanks,
Patta

Hi,

We checked into that number and the reason why the TTS sounds fine is because it uses the AT&T Natural Voices TTS engine, whereas the numbers you had listed previously as sounding too fast used Nuance RealSpeak as the TTS engine. Using the syntax <prosody rate="120.0"> for AT&T Natural Voices is OK but using that syntax for Nuance RealSpeak will cause the TTS be too fast.

Regards,
Plum Support

How can I change into AT&T Natural Voices? Also could you let me know why it was too fast since yesterday?

Hi,

To change the inbound TTS engine for any of your applications, please follow these steps:

1. Log into our hosting site: http://hosting.plumvoice.com
2. Click on Applications > Application Configuration
3. Click "Edit" for the application/phone number that you'd like to edit
4. Select your desired TTS Engine from the TTS Engine drop down menu and click "Save"

No changes have been made on our end since yesterday that would affect this. This leads us to believe that either the code changed on your end or, the TTS Engine for those particular applications was changed on your end.

Regards,
Plum Support