is the <record> tag cutting messages short?

[jcanter]

I have written a voicemail system for our company. We are currently testing it and it appears that the messages being recorded are cutting off the last few seconds of the callers message. In the cases we have, the caller is clearly finishing a sentence that is cut off in the recording. I was wondering if anyone had any thoughts on this. This is what I am doing to record the message:

Code: Select all

<record name="callerrecording" beep="true" type="audio/basic" finalsilence="5s" >

[support]

Hi:
can you post your IVR script so that we can see the rest of the vxml?

I'll post an IVR example up in a few mins that shows how we accomplish the same thing for our companies auto attendant that was developed internally.


kind regards,

Plum Support

[jcanter]

Sorry for the trouble. I believe this was more of a problem with the media player being used. It appears that the IVR is recording and saving the recordings correctly.

[support]

hi:

no problem at all, thanks for posting back on the IVR forum and letting us know!

Plum Support