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can I transfer to an extension instead of a phone number?
Posted: Wed May 26, 2004 1:26 pm
by ban
Is it possible to use the transfer tag to transfer to an extension - ie, have the extension dialed after the initial call to the main line.
There is no direct line to the phone - the only way to access it is to go through the main line and dial the extension number.
<bump>
Posted: Tue Jun 01, 2004 11:49 am
by markab21
On top of that, is there a way to play messages to the party recieving the call before the transfer is 'merged' to a conference.
post entirely separate IVR questions in a different thread
Posted: Tue Jun 01, 2004 2:55 pm
by support
Is it possible to use the transfer tag to transfer to an extension - ie, have the extension dialed after the initial call to the main line.
yes, this is no different from dialing a number regularly using the
<transfer> tag.
eg:
Code: Select all
<transfer expr="'3045'">
<prompt>
Please wait while your call is transfered to a company operator
</prompt>
</transfer>
....is there a way to play messages to the party recieving the call before the transfer is 'merged' to a conference.
No, there is no elegant way to achieve this with VXML. The functionality you are describing was left out of the official VXML specification maintained by the W3C because it was deemed to be outside of the intended problem scope. Work is under way to develop standards that allow information to be passed in more than one direction of a given IVR call, but there are no standards by which this IVR system could operate, and most implementations (including the ones The Plum Group have developed) are highly expirimental and not ready for wide spread use.
Hope this helps!
Plum Support
P.S.
If you want to bump your posts thats ok, but please post entirely separate IVR questions in a different thread. This is helpful to other forum users because it prevents useful information on a given topic from being buried under a thread that bears a different title[/quote]