Page 1 of 1

Outbound calls stuck in default campaign queue

Posted: Mon Aug 09, 2004 7:30 am
by dking
I placed a few calls into my default campaign queue on 8/6. Call attempts were made and I was debugging along the way. Then the outbound calls stopped being made. I waited for a few hours, deleted calls and queued new outbound requests but nothing happened. I even restarted the default campaign. I figured the dev area for outbound calling was really busy and decided to try over the weekend. That didn't help either. The call I placed in the queue on Sunday 8/8 still has a status of "uncalled".

Is something going on that we should know about?

Thanks

Posted: Mon Aug 09, 2004 7:32 am
by dking
I should have mentioned that I'm using a hosted demo account.

Posted: Fri Aug 20, 2004 4:40 pm
by indran76
Hey,
I have the same problem too. We own a Plum server, and the outbound calling suddenly stopped working. It has the "uncalled"
as status.

Any thoughts anyone?

regards,
Merian I Croos

newer version of IVR platform resolved issue

Posted: Tue Aug 24, 2004 11:03 am
by support
dking:
I believe this IVR issue has been resolved for your IVR platform; A newer revision was installed that should have fixed the problem.
Can you confirm or deny this? We don't want to leave you "twisting in the wind" so to speak. :P

kind regards,

Plum Support Team