transfers using outbound call

[scott.dallamura]

i have a web application set up where the user enters a phone number, is called using the outbound queue, hears a message, presses 1, and is transferred to another phone number.

for testing, i have two transfer destinations. i will call them number A and number B.

for an outbound call:
transferring to number A works. number A rings.
transferring to number B does not work. the result of the transfer is "network_busy".

when i use the exact same script for an inbound rather than an outbound call:
transferring to number A works. number A rings.
transferring to number B works. number B rings.

so it seems that in an outbound call, i cannot transfer to a particular phone number. i can transfer to the same phone number with the same script, as long as it's an inbound call.

number A is my cell phone; number B is a 1-800 number.

does anyone have any ideas?

[support]

Hello,

This is currently a limitation of our outbound IVR system. The lines being used for IVR outbound calling can not place IVR calls (or transfer to) a toll-free number. The workaround for this is to determine local number your toll-free number is forwarding to and simply call that directly.

Hope This Helps!
Plum Support