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a failure occurred while transferring to the operator

Questions and answers about IVR programming for Plum DEV

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scott.dallamura
Posts: 3
Joined: Wed Aug 17, 2005 10:48 am

a failure occurred while transferring to the operator

Post by scott.dallamura »

I had an outbound script that was working yesterday. I have not changed it at all.

Originally I had it configured to transfer to my toll-free number, but apparently the outbound trunk can't transfer to toll-free numbers, so now it transfers to a non-toll-free number.

Yesterday, it worked... today it says "a failure occurred while transferring to the operator". The outbound call log says

Transfer Failed: Network Busy

I can dial this number myself, directly, without a problem. So, what network is busy? Or am I doing something wrong? And how do I fix this?

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