Plum IVR Support

My users are having intermittant troubles with my application that I am unable to duplicate. It appears to me that the last call logs might provide enough detail that I could make some headway there, but the problem is that I'm using the Plum hosting, and can't save that level of detail for every call. I've been unable to look at the last call log immediately after the problem occurs.

Something is happening early on in the calls that is causing the application to crash, but absent good information from the users and detailed information from the call logs, I am at a loss for determining what is happening.

Any suggestions?

Hello,

For the IVR hosting systems there is no way to view the same data stored in the last call log outside of the last call log. For on-site IVR systems it is possible to enable debug logs that trace all IVR calls that go through the IVR system and write that data to a per channel file. If you have this requirement for adjusting your on-site IVR system you should contact support@plumvoice.com to make the change request.

Hope This Helps!

Plum Support