in Outbound call is it possible to transfer call to another

[ganga]

in Outbound call is it possible to transfer call to another number based on the user chioce. But it si giving error saying transfer tag not allowed.

the following code
<?xml version="1.0"?>
<vxml version="2.0">
<form id="test">
<block>
<prompt>
<audio src="welcome.wav">Welcome to Plum Voice Portals</audio>
</prompt>
<goto next="#mainmenu"/>

</block>
</form>

<menu id="mainmenu">
<prompt>
Press 2 To Repeat.
Press 3 To Reply.
</prompt>

<choice dtmf="2" next="#test">
To Repeat</choice>
<choice dtmf="3" next="#reply">
Reply </choice>
</menu>

<form id="reply">
<block>
<transfer dest="6587450177">
<prompt>
Please wait while calling the sender
</prompt>
</transfer>
</block>
</form>
</vxml>

[support]

Hello,

Yes, the outbound IVR system is capable of performing transfers once the IVR call is connected. However, the IVR error you are seeing is stating that the <transfer> tag is not allowed where you are using it. The transfer tag is not an allowed child for the <block> tag. You should be using the transfer tag as a <sub> tag of the <form> tag:

Code: Select all

<form id="reply">
    <transfer dest="6587450177">
        <prompt>
            Please wait while calling the sender
        </prompt>
    </transfer>
</form>

Please post a response if that does not solve the IVR problem. Hope this helps!

Regards,
Plum Support