Plum IVR Support

Hi there,

I'm having fun and games with the <record> tag.

The vxml I am using looks like this:

<form id="doRecord_Record">
<record name="freddie" beep="true" type="audio/basic" dtmfterm="true" maxtime="120" finalsilence="3s">
<catch event="nomatch noinput error">
<assign expr="'STATUS_FAILED'" name="varLastStatus"/>
<goto next="#doDialog"/>
</catch>
</record>
....

What happens is that sometimes the catch fires with noinput even thought something was actually said.
At other times the recording only contains a segment of the actual speech. Of the dozen of so attempts I have made to run this I have yet to record the entire message.

I ran the example that you provide in the Plum Audio Repository Developer's Guide and it recorded the whole message (all be it at a poor quality) so it must be something I have configured differently.

The record element I ran from your example is:

<record name="recording" beep="true" type="audio/basic">
<prompt bargein="false">
Please record your message after the beep.
</prompt>
<catch event="nomatch noinput">
<reprompt/>
</catch>
</record>

I can't see what I am doing wrong. I am calling the Plum development platform hosted in the USA from the UK in case that is a factor.

Any clues would be most helpful.

Regards
Adrian Naude

Hello,

Your IVR problems are being caused by the fact that you are not providing unites with your "maxtime" attribute. By default all numbers that do not specify a unit are assumed to be milliseconds. Given that your IVR application is telling our IVR system to try to record for 120 milliseconds, with a final silence of 3 seconds, this will likely give you very abnormal results. You should just add an "s" after your 120 to get a two minute recording:
Hope This Helps!

Regards,
Plum Support