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any way to limit the length of a call?
Posted: Fri Dec 30, 2005 4:34 pm
by Brad Ashmore
We'd like to protect ourselves from someone connecting to our service and leaving the phone off the hook and tying up a port and running up minutes. Is there some gobal time limit which we can impose to automatically (hopefully tactfully) disconnect someone after N minutes?
IVR code to use the internal noinput counter
Posted: Tue Jan 03, 2006 5:24 pm
by support
Hello,
The way to deal with this is to handle the case of
<noinput> in all of your IVR form elements. You can make use of the internal noinput counter such as:
Code: Select all
<form>
<field type="digits">
<prompt>Please enter your user id</prompt>
<noinput count="3">
I'm sorry you seem to be having trouble.
<disconnect/>
</noinput>
</field>
</form>
This is the most efficient way to manage users who have placed the IVR call on hold. If this field receives noinput from the user 3 times in a row it will play message and drop the IVR call. This gracefully disconnects both users who are unable to make the IVR system work properly as well as those who have placed the IVR call on hold. Hope this helps.
Regards,
Plum Support