Plum IVR Support

Hello,

I have a script which breaks due to the folowing statement:

<choice next="#id1" dtmf="1">If you would like additional information about this demo, its subject matter, and upcoming events please press 1</choice>

When I remove the commas, it works fine. I haven't had this issue with other IVRs. Must commas be stripped out for Plum?

Thanks,
Brad

Hello Brad,

Our IVR platform developers have been aware of this behavior for some time.

In the meantime, with the IVR systems avoid using commas (and other punctuation marks, like apostrophes) in any phrase that might be passed to the ASR engine as an IVR grammar token. E.g.:

<grammar mode="voice">this, alas, probably won't work</grammar>


Regards,

Plum Support