We've Moved! Please visit our new and improved forum over at our new portal: https://portal.plumvoice.com/hc/en-us/community/topics

Eliminate Garbage

Questions and answers about IVR programming for Plum DEV

Moderators: admin, support

Post Reply
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA

Re: Eliminate Garbage

Post by support »


There are properties you can set to make voice recognition more or less sensitive. This is usually used to filter out background noises, so if your callers are mumbling the filler words (um, uh, etc), changing the sensitivity may help. Here is more information about the sensitivity property, and other properties you can set:

http://www.plumvoice.com/docs/dev/voice ... ensitivity

Unfortunately, if your callers are saying the filler words just as loud and clearly as the desired input, the voice recognition will try to interpret the filler words as input and probably not recognize them. We also suggest giving the caller the option of entering information via their keypad when possible.

Plum Support

Post Reply